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Messaging Best Practices and Deliverability
Messaging Best Practices and Deliverability

How to make sure your messages are delivered.

Updated over a week ago

Mobile phone carriers will filter messages that they think are unwanted spam. To make sure your messages get delivered, the best thing you can do is avoid complaints.

Here's a few basic tips to avoid complaints and make sure your messages reach and engage your audience:

1) Process opt-outs immediately.

If someone has requested not to receive messages from you, you must stop messaging them immediately. From the inbox, you can opt someone out with one click.

2) Make it clear how to opt-out.
If it's your first time messaging someone, you must make it clear how they can stop receiving messages from you. While you can use some of the more generic options like "stop2quit", you're also welcome to use something a bit more human and conversational, like "I'm a real person and ready to chat, but you can always say quit to end texts if you want.

3) Clearly identify yourself.

Especially if it's your first time messaging someone, you should introduce yourself and your organization and campaign. Something as simple as "Hi, this is Molly with Acme Progress" will do the trick.

4) Avoid links in initial messages.

Spammers and scammers will often send unsuspecting victims a link to a message, so avoid doing this. Instead, send a simple message without a link to engage your audience in a conversation. For example, if you're asking someone to visit an event or fundraising page, ask them first if they might be interested in attending the event or donating to the cause -- if they are are receptive, you can follow up with a link to a donation or event page.

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