Phone Number Registration in Daisychain

In recent years, new systems have been implemented by wireless carriers (like Verizon, AT&T, T-Mobile, etc.) to protect their customers from junk and scam messages.

These new systems include:

1) 10DLC (which stands for "10 digit long code") which is a "normal" phone number that uses a local area codes. 

2) Toll Free Verification, for toll-free numbers  that usually start with 833 or 844. 

At Daisychain, we handle your 10DLC and toll-free registrations for our clients behind the scenes. 

Checklist

In order to register your organization or campaign to send text messages, you'll want to make sure to have the following:

Sign-Up Form Requirements

When registering your phone number, you'll be asked to submit a URL of a website that contains a sign-up form where people can opt-in to receive mobile messages. To ensure your registration is approved, please make sure your form includes the following three elements:

1. a non-required field for collecting mobile phone numbers

2. an unticked checkbox to opt-in to receive text message

3. disclaimer language modeled after the language below
   ​
   By submitting this form and signing up for text messages, you consent to receive informational and engagement messages from [Organization Name] at the number provided, which may include updates, event reminders, and opportunities to take action. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP. Reply HELP for help. Privacy Policy [link] & Terms [link].

Here's an example: 

Privacy Policy Info

To align with regulations, a compliant privacy policy must be easily found on your organization's website, with a clear link to this privacy policy in your website's footer. An example complete privacy policy can be found here. 

Ensure your policy explicitly states non-sharing of personal data with third parties without consent, except under legal obligations, and provides clear opt-out instructions for communications, especially text messages. It's crucial to avoid language that implies sharing private data for marketing purposes. A sample statement for your policy could be:

Information Sharing and SMS Communication
[Your organization/campaign] upholds stringent privacy standards, guaranteeing that the personal information of our users and members remains confidential. We do not sell, rent out, disclose, or exchange this information with any third parties unless explicitly authorized by the user or required by law. This includes text messaging originator opt-in data and consent.

However, we may share information (1) with vendors, consultants, and other service providers who need access to carry out work on our behalf (and who will not use such information for their own purposes), and (2) if we believe disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process.

To opt out of SMS messages at any time, simply reply STOP to any of our text messages. You can also opt back in by texting START to the same number. 

Carefully review sections on information sharing to eliminate any inconsistencies or mentions of data sharing that could lead to use case rejection.

Terms of Use Info

You must have compliant Terms & Conditions page on your website, liked in your website's footer. The Terms & Conditions page must contain a section that mirrors the text on the opt-in disclaimer. Here's an example:

By signing up for text message alerts, you consent to receive informational and engagement messages from [Organization Name] at the number provided, which may include updates, event reminders, and opportunities to take action. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP. Reply HELP for help. Privacy Policy [link] & Terms [link].